Getting help
Where to go when the manual has not answered your question — and what to include so it gets fixed quickly.
Four routes, depending on what you need:
- Ask Durmah. It knows this manual and can point you to the right section — including by voice.
- Support — start here for anything you cannot solve yourself.
- Share Feedback — the lightbulb button on any page, or the feedback link. It is read by the product team.
- Contact — for general enquiries, and for anything about your account.
The page you were on, what you were trying to do, what you expected, what actually happened, the exact wording of any message, and your account email. Including those roughly halves the time to a fix — a report saying 'the upload is broken' cannot be acted on.
If something in this manual is wrong, out of date, or unclear, tell us through Share Feedback and say which section. Documentation errors are treated as product bugs.
Keep going
Common questions
The questions students ask most in their first week, answered directly.
If you need urgent help
Free lines, staffed by real people, safe to use at any hour. Durmah is an AI and is not a substitute for any of them.
What Durmah is, and what it is not
Durmah is a structured study workspace for UK law students. It turns lectures, briefs, drafts and deadlines into one connected workflow — and it will not write your assessed work for you.
Still stuck?
Ask Durmah — it knows this manual and can point you to the right section. If the manual itself is wrong, out of date or unclear, tell us and we will fix it. Documentation errors are treated as product bugs.
Durmah is an independent study platform and is not affiliated with, endorsed by, or operated on behalf of any university. Everything in this manual describes study support for legal education. It is not legal advice. Where this manual and your module handbook disagree, your module handbook is authoritative.